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Privacy Policy
This Privacy Policy explains how Weedspin Casino may collect, use, store and protect information about players who visit the website, create an account or use our services. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described in this policy. This policy should be read together with our Terms and Conditions and any other notices shown on the website.
Information we may collect
The information collected depends on how you use Weedspin Casino and the services available to you. We generally collect information that is needed to create and operate a player account, provide gambling services, meet applicable requirements and respond to enquiries. Some information is provided directly by you, while other information may be generated when you use the website or interact with our services.
Account and contact information
When you register or maintain an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications with our support team. We may also record information about your account status, activity, responsible gambling settings and requests made through the website. Accurate information helps us provide the services correctly and helps protect accounts from unauthorised use.
Identity and verification information
To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These may include identity documents, address evidence, information about the source or ownership of funds, and other information reasonably required for verification or anti-fraud checks. We only seek information that is relevant to the purpose of the check, subject to the requirements that apply to online gambling services.
Payment and transaction records
We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment information may be processed through specialist payment providers. Where possible, sensitive payment details are handled by the relevant provider rather than being stored directly by the website. Transaction information may still be retained so that we can operate accounts, investigate disputes, identify unusual activity and meet record-keeping obligations.
Technical, device and usage information
When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, referring website, access times and interactions with website features. This information may be combined with account or cookie data where appropriate. It can help us keep the website secure, understand performance, identify faults and improve the player experience.
Information from other sources
We may receive information from service providers, payment processors, identity verification services, fraud prevention providers or other parties involved in delivering and protecting our services. We may also receive information when you contact us, report a problem, make a complaint or take part in a support or verification process.
How we use information
Personal information is used only for legitimate business, service, security and compliance purposes. Depending on the circumstances, we may use information to:
- Create, administer and secure your player account.
- Process deposits, withdrawals, wagers and other account transactions.
- Confirm your identity, age, eligibility and account ownership.
- Carry out anti-fraud, anti-money-laundering, security and risk checks.
- Provide customer support, investigate questions and resolve complaints or disputes.
- Communicate with you about your account, transactions, service changes, security matters and important notices.
- Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
- Monitor, maintain and improve the website, products, systems and user experience.
- Detect technical problems, prevent misuse and protect players, the website and our operations.
- Meet legal, regulatory, taxation, accounting, audit, reporting and record-keeping obligations.
- Enforce our Terms and Conditions and protect legal rights or respond to lawful requests.
We may use aggregated or de-identified information for analysis, reporting, security and service improvement. Information in this form is designed not to identify an individual player. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Marketing choices
If you receive promotional messages, you can usually opt out by using the unsubscribe option in the message or by contacting us. Opting out of marketing does not stop essential service communications, including messages about account security, transactions, verification, responsible gambling or changes to important terms. Your preferences may take a reasonable period to update across relevant systems.
Sharing information
We may share relevant information with carefully selected service providers that help us operate the website, process payments, verify identity, provide customer support, host systems, analyse performance, deliver communications, prevent fraud or maintain security. These providers should only use information for agreed services and are expected to protect it appropriately. Information may also be shared where necessary to meet legal obligations, respond to valid official requests, protect people or property, investigate suspected wrongdoing, or support a business transfer or restructuring.
Some service providers may process information in countries outside Australia. Where this occurs, we take reasonable steps to support appropriate protection and handling of personal information, having regard to applicable privacy requirements. The safeguards used can depend on the provider, the type of information and the service being delivered.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website usage and help deliver relevant communications or content. Some cookies are necessary for core functions, while others help us analyse and improve the website. Cookies may be placed by us or by service providers working on our behalf. You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended.
Keeping information secure
We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support promptly if you suspect that your account has been accessed without permission.
How long information is kept
We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Records connected with accounts, transactions, identity checks, security, complaints and compliance may need to be retained for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, we may securely delete it, destroy it or anonymise it, subject to technical, legal and operational considerations.
Children and age restrictions
The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly invite children to create accounts or use gambling services. If we become aware that information has been submitted by a person who is not eligible, we may take steps to close the account, restrict access and remove information where legally permitted, while retaining records that must be kept.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.
Making a data request
To exercise your data rights, contact support@weedspincasino.wtf. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or deletion. This helps protect personal information from being disclosed to the wrong person.
- Access: ask for a copy of personal information we hold about you, subject to applicable limits and verification requirements.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: ask us to delete information that is no longer required or that we are not otherwise required to keep. Some records must remain available for a period required by law, so deletion may not always be immediate or complete.
- Marketing consent: withdraw consent to marketing by contacting support@weedspincasino.wtf or using an available unsubscribe option. This does not affect essential account or service messages.
We will review requests within a reasonable timeframe and explain any applicable limitations. We may decline or restrict a request where doing so is permitted or required, including where providing information could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with record-keeping duties. If you are unhappy with our response, you may contact us again with further information about your concern.
Changes to this policy
We may update this Privacy Policy when our services, technology, information practices or applicable requirements change. The latest version will be made available on the website, with the updated date or other notice where appropriate. You should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.
If you have a privacy question, want to exercise a data right or need help understanding this policy, contact support@weedspincasino.wtf. We encourage players to contact us first so that we can review and respond to the issue.